1. Introduction

Welcome to EasyFlights. By using our website and services, you agree to be bound by these Terms and Conditions (“Terms”). Please read these Terms carefully before making a booking or using any service. If you do not agree with any part of these Terms, please do not use our website or services.

2. Definitions

• “We,” “Us,” “Our”: Refers to EasyFlights, its subsidiaries, and affiliates.
• “You,” “Your,” “User”: Refers to the individual accessing or using our services.
• “Website”: Refers to the EasyFlights website (www.easyflights.com) and any mobile application we provide.
• “Services”: Refers to the flight booking, customer support, travel-related products, and other services offered through EasyFlights.

3. Acceptance of Terms

By accessing our website and using our services, you agree to comply with and be bound by these Terms, including our Privacy Policy and Cookie Policy. If you do not accept these Terms, please do not use our services.

4. Eligibility to Use Services

By using our services, you represent that:

• You are at least 18 years old.
• You have the legal capacity to enter into binding contracts.
• You will only use our services for lawful purposes.
• All information you provide is accurate, up-to-date, and complete.

5. Booking Process

5.1 Flight Availability

All flights displayed on our website are subject to availability. We do not guarantee that a specific seat or price will be available at the time of booking.

5.2 Booking Confirmation

Upon completing a booking, you will receive a confirmation email. Please check all details carefully (such as dates, passenger names, and flight times). Any errors must be reported to us within 24 hours of receiving the confirmation.

5.3 Airline Policies

When booking a flight through EasyFlights, you agree to comply with the airline’s terms and conditions, including baggage allowances, check-in procedures, and refund policies. It is your responsibility to review these conditions, which are available on the airline’s website.

5.4 Special Requests

Special requests (e.g., meal preferences, seating preferences) are subject to availability and approval by the airline. We cannot guarantee that these requests will be accommodated.

6. Prices and Payment

6.1 Price Changes

Flight prices are subject to change at any time without notice. Prices displayed at the time of booking are final, subject to changes in taxes, fees, or other regulatory charges.

6.2 Payment Methods

We accept payments via credit cards, debit cards, and other payment methods as listed on our website. Payment must be completed in full at the time of booking.

6.3 Currency

All prices are quoted in Australian Dollars (AUD). If you use a different currency, your bank may apply additional exchange rate fees, and you will be responsible for those charges.

6.4 Taxes and Fees

All applicable taxes and fees are included in the price unless stated otherwise. You may be required to pay additional taxes at the airport or upon arrival at your destination.

7. Changes and Cancellations

7.1 Changes by You

If you need to change your flight details (e.g., name changes, date changes), you must contact us or the airline directly. Changes are subject to the airline’s policies and may incur additional fees.

7.2 Cancellations by You

If you wish to cancel your flight, cancellation policies depend on the specific airline and fare class you booked. Some tickets may be non-refundable or may only be partially refunded. Please review the airline’s cancellation policy before booking.

7.3 Changes and Cancellations by Airlines

Airlines may cancel or change flights for reasons beyond our control, including operational issues, weather, or strikes. We will make reasonable efforts to notify you of any changes. However, EasyFlights is not liable for any costs incurred due to flight changes or cancellations (e.g., accommodation, transportation).

7.4 Refunds

Refunds will be processed in accordance with the airline’s policies. We may charge a processing fee for handling your refund request, and the refund may take several weeks to process. You are not allowed or unable to process the refunds via your financial institute. 

EasyFlights does not directly process refunds through its financial institution due to certain limitations or regulations. If you are eligible for a refund, the refund will be processed by the airline, payment processor, in accordance with their respective policies.

Airline Responsibility: refunds for cancelled or altered flights will be issued directly by the airline, in accordance with the airline’s refund and cancellation policies.

8. Travel Documents and Responsibilities

8.1 Passports and Visas

You are responsible for ensuring that you have a valid passport, visa, and other required travel documents. EasyFlights does not provide immigration advice and is not responsible if you are denied boarding or entry into a destination due to incorrect or missing documentation.

8.2 Health Requirements

You are responsible for meeting any health requirements (e.g., vaccinations) for your destination. We recommend checking with the appropriate authorities before traveling.

8.3 Check-In and Boarding

It is your responsibility to check the specific check-in and boarding requirements of your airline. Failure to check in or board on time may result in denial of boarding or loss of your ticket.

9. Intellectual Property Rights

9.1 Ownership

All content on the EasyFlights website, including text, graphics, logos, and software, is owned by or licensed to EasyFlights. You may not copy, reproduce, or distribute any content without our prior written permission.

9.2 Trademarks

The trademarks, logos, and service marks displayed on our website are the property of EasyFlights or other third parties. You are not permitted to use them without our prior written consent.

10. Prohibited Activities

When using our services, you agree not to:

• Engage in any illegal activity or fraudulent conduct.
• Use our website to harass, abuse, or harm another individual.
• Interfere with the operation of our website (e.g., by uploading viruses, launching denial-of-service attacks).
• Use any automated system to access our website (e.g., web scraping tools, bots).
• Attempt to circumvent any security features on our website.

11. Limitation of Liability

11.1 General Limitation

To the fullest extent permitted by law, EasyFlights is not liable for any indirect, incidental, or consequential damages arising out of or related to your use of our services. This includes loss of profits, travel delays, or lost opportunities.

11.2 Airline Liability

EasyFlights acts as an intermediary between you and the airline. We are not responsible for the performance of any airline or other third-party providers. Any claims related to flight delays, cancellations, or other issues should be directed to the airline.

11.3 Force Majeure

We are not liable for any failure to perform our obligations due to events beyond our control, including natural disasters, strikes, war, or pandemics.

12. Indemnification

You agree to indemnify and hold harmless EasyFlights, its employees, directors, agents, and affiliates from any claims, damages, liabilities, or expenses (including legal fees) arising out of your use of our services, violation of these Terms, or infringement of any third-party rights.

13. Privacy Policy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. Please review it carefully.

14. Changes to These Terms

EasyFlights reserves the right to modify these Terms at any time. Any changes will be posted on this page, and significant changes may be communicated to you via email or website notifications. By continuing to use our services after the changes become effective, you agree to be bound by the revised Terms.

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms are governed by the laws of Australia, without regard to its conflict of law principles.

15.2 Dispute Resolution

Any disputes arising from these Terms or your use of our services will be resolved through arbitration in [Insert Location], in accordance with the rules of [Insert Arbitration Body]. You agree to waive any right to participate in a class action or representative proceeding.

16. Miscellaneous

16.1 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

16.2 Entire Agreement

These Terms, together with our Privacy Policy and any other documents expressly referenced herein, constitute the entire agreement between you and EasyFlights regarding your use of our services.

16.3 Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of such right or provision.